Shipping & Returns Policy

Thank you for shopping with Home Soil. I want to ensure your experience is as smooth as possible, and that you’re happy with every purchase. Below are details of the shipping and returns policies.

Processing Time:

Due to the handmade nature of the products please allow a 2-week turnaround time for your item/s to be posted. I endeavour to get your purchase to you as soon as possible.

Shipping Rates:

Flat rate shipping cost $14.95

Order Tracking:

Once your order ships, you will receive an email with tracking information so you can follow your package every step of the way.

Local Pickup:

If you're a Chinchilla local, you can choose local pickup at checkout.

Damages & Returns:

I take a lot of care in packing your order, but if you receive a damaged or incorrect item, please email me at sally@homesoil.com.au within 7 days of receiving your order. Home Soil is happy to replace the item or provide a full refund provided pictures are emailed of the fault or damaged item.

I will not refund or exchange an item due to change of mind so please choose carefully!

Contact Us:

If you have any questions about shipping, returns, or anything else, feel free to reach out:

Email: sally@homesoil.com.au

Thank you for supporting a small business!